FAQs
Your Questions Shape Our Road
Essential Question
Can I use another payment except Paypal?
Certainly, choose one secure payment, and email to customerservice@hyggeforj.com for support. We apologize for the inconvenience.
How do I use the coupon code?
At checkout, you’ll find a box where you can enter your coupon code, and the discount will be applied automatically.
Can I cancel or modify my order after it’s been placed?
Standard products can be cancelled. Please check the Return&Exchange page for details or contact customer service to check the order status and cancel if needed.
Can Hyggeforj products be machine-washed? If not, how can they be cleaned?
Most of our products can be machine washed on a gentle cycle. However, we recommend hand washing and air drying lace and embroidered items to preserve their quality.
If you still have questions, please contact customerservice@hyggeforj.com to inquire about the cleaning methods of products that you are interested.
What is your policy for damaged or defective items?
Before shipping, each product undergoes a three-step quality inspection process. While damage is rare, if it occurs, please check the Return&Exchange page for details or contact customer service for a satisfactory solution.
How do I know if the colours of the products match what I see on my screen?
Our designers meticulously adjust the colors to minimize discrepancies between the screen and the actual product. If you're unsure, reach out to our customer service team. We can send a real-time photo of the product for comparison.
What makes your products stand out compared to similar items from other brands?
- High-quality fabrics
- Original designs
- Exquisite craftsmanship
- Detailed product features
- Excellent after-sale support
- Free shipping
Shipping Related
Where can I see the tracking information?
We will send the tracking information to your email once your order has shipped. If you don’t receive it, please contact customer service.
Can I return an item if I don’t like it?
We accept returns on certain standard-sized items. Some are non-returnable. Please check the Return&Exchange page for details or contact our customer service team for return instructions and the return address if applicable.
What is the estimated delivery time for international orders?
Our products are handmade and made to order. Production typically takes around 3-5 business days, and shipping takes approximately 5-15 business days. Delivery times may vary depending on the destination. For specific information, please contact customer service.
Can I expedite my order for faster production and shipping?
Yes! You can select express shipping at checkout for an additional $14.99 to speed up production and delivery.
Do you offer free shipping, and which countries do you ship to?
We offer free shipping worldwide. We currently ship to the US, UK, Canada, France, Australia, Italy, Poland, Germany, and many other countries within and outside the EU.
